No feedback or assistance from Telkom

I had logged a call of a non-working Wi-Fi on Monday May 23, 2022 reference number 200BTK230522, no feedback was given to me until I made a follow up call to check the progress the next day and requested an escalation (escalation number 198250). On Wednesday May 25, 2022 I took my router to the Telkom Customer Centre in Menlyn and it was confirmed that it has no fault working perfectly well. I was advised to have a technician check the pole for cable fault. I had been following up with Telkom through 10210 and told the same thing over and over again. i am not connected on my 9th day with no internet connection something I am very inconvenienced with. I usually work from home but now I can't and I get no joy from calling Telkom Contact Centre. please help as escalations are a waste of time.