TT
TK T

1 reviews | Active since Sept 2013

19 May 2017, 11:43

No Feedback or Action

<p>Dear consumers,</p> <p> </p> <p>Please be wary of taking out a contract with Telkom. Even though you may pay it off more than a year ago, they WILL hand you over to ***** collections agencies. You will then be bombarded with calls and sms's to pay up or be blacklisted. Even though you paid Telkom over a year ago. Even though Telkom itself confirms you owe nothing to them. You can ask for a Paid Up Letter for months and not recieve one. Telkom will tell you they are working on it and chuck it into their trash email folder. They are a big company. They do not need you. They just need your money.</p> <p> </p> <p>I would strongly suggest that you look at other service providers who are able to keep you updated, be honest, be transparent and most importantly - do what they say they will do. Clearly, Telkom does not care much to resolve my query. I will be reporting this to the Credit Ombudsman should I not receive what I was told I would by close of business today.</p> <p> </p> <p>May Telkom can then discuss it with them because personally, I can see I am getting nowhere and will not pay a ***** collections agency money for nothing. I will also not be harassed at least 5 times a day to pay.</p> <p> </p> <p> </p>

0
Replies (4)
Telkom
Telkom's reply20 May 2017, 09:41
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***

We apologise for any inconvenience caused.

Kind regards
Yazied
Telkom Social Media Team

Best regards,

TT
TK T's update29 May 2017, 15:24
Reviewer Update


CAN THIS BE DONE???? WHAT TYPE OF SERVICE IS THIS. I WANT THIS DONE BY COB. IF YOU ARE NOT WILLING TO ASSIST, PLEASE TELL ME WHO CAN.

I am fedup. Im still getting calls and smses. WHAT MUST I DO????????????????

Telkom
Telkom's reply07 Jun 2017, 11:16
Official

Good day

We are sorry for the inconvenience kindly confirm with us the affected number regarding your query because the number that we have is on prepaid.

Regards

Thokozani

Telkom Social Media Team

Best regards,

TT
TK T's update07 Jun 2017, 11:40
Reviewer Update

As per my long post, I used to have a contract with Telkom that was paid off and closed. I am now being harassed by a collections agency to pay for this account. Kindly send me a letter that states this account is paid off and closed. I have been asking for over a month for this. If you are unable to help, please send me a letter s=to this effect stating reasons. I don't know whats soo hard about this.