No feedback on when the problem will be fixed

We logged a fault with Telkom on 18 December 2015. We received a confirmation sms with the reference number. We got a call on Sunday 20 December stating that they will come out Monday 21 December 2015 and we never heard back from them again. It's been almost 2 weeks and we are still without a phone.<br> <br> I spent waiting for a Telkom Chat engineer/agent for 20 minutes after I was told please hold while I check the status and then the chat session got disconnected.<br> <br> This is really pathetic service and they call themselves a Service Provider...