No Feedback on Telkom infrstructure ******

On Sunday 16 May 2015 our Telkom infrastructure for our entire street in an industrial area was ******.<br> We logged a call on the Monday. 18 May. Ref: 26 CWZ190515 On the following Monday 25 May we haven't received any feedback, <br> I contacted Telkom again and we needed to escalate the matter as we are all small business that are heavily depended on our data and landlines.<br> On 2 May I contacted Telkom following up on my query and asked to speak to a Manager for more specific feedback. I was told that a manger would phone me. no call received. On 8 May I followed up on my fault again and asked that a manager should phone me as we require more specific details on when our problem will be attended to and what the timeframe is to resolve our problem. I still haven't received feedback,<br> <br> We desperately need our fault/problem fixed as we are businesses and cant run without our lines. We have in the interim had call forwarding done, which will cost us as the service is outsourced by Telkom and we are paying for all forwarded call. We also have a 3G solutions installed for our e-mails which is also very expensive for a small business.<br> <br> Telkom please help us to resolve our urgent problem!