No Feedback on Stock for Contract upgrade

Hi,<br> <br> So I went to telkom westgate last week and processed an upgrade for my contract requesting the Huawei Mate 7 as the phone , was told they didn't have stock and to check next week. So I called today and was told that no stock has been received and that i should look at another store. Tried calling clear water mall store and cresta store. No Answer. Tried the call centre, who answered and then put me on hold for over 30 mins. Then tried chatting online via the telkom website , the person just stops responding... I am up to my ears now in this nonsense. I am paying for a phone and a service and am yet to receive my phone and no one it seems can help me. Not even to tell me where i can go to get the phone. Seriously considering just changing to a different service provider who actually can communicate.