No feedback on reported faults and no timeframes

Item: Telkom
Rating: 2
Author: Tracey M

I have reported two faulty lines with you over a week ago and the only response I receive when I keep asking is that is has been escalated. I also only receive feedback when I ask for it. I want to know when it will be fixed and I want to know that we will receive a rebate for the time we have been without landlines. 209CWK***87309 (alt no. ***) other ref no. and landline no. ***12335

Helpful (0)

Replies (1)

Telkom's replyOfficial

13 Aug 2015, 09:10

Hello traceymeyer,

Thank you for making contact with us

This response serves as confirmation that your query has been received and feedback will be provided soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM134060

Regards
Luleka
Telkom Social Media Team

Best regards,

Telkom's reply13 Aug 2015, 09:10

Official

Best regards,