FP
Franco P
1 reviews | Active since Jun 2010
12 Oct 2017, 10:39
No feedback on relocation request
A relocation request was submitted 18 September to move the landline to the new property that isn't even 5km away from the old one. They told us that it would take about 14 days for the request to be completed , it has now been 25 days. Telkom has not provided any feedback or any information so far, but we are still getting charged for the service that we cannot access.
Helpful (0)
Replies (4)0
Replies (4)FP
Franco P's updateReviewer Update
14 Oct 2017, 20:14Still no feedback from Telkom!
FP
Franco P's update14 Oct 2017, 20:14
Reviewer Update
Still no feedback from Telkom!
FP
Franco P's updateReviewer Update
17 Oct 2017, 17:18You are really pathetic Telkom!!!!!! I can understand why so many clients are leaving Telkom in search of a better service.
FP
Franco P's update17 Oct 2017, 17:18
Reviewer Update
You are really pathetic Telkom!!!!!! I can understand why so many clients are leaving Telkom in search of a better service.
Telkom's replyOfficial
18 Oct 2017, 08:09Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly provide your affected telephone number/s and ID number so that we can investigate and feedback will follow. If you have a reference number, please provide as well.
Please make sure you select "post a private reply" when you respond so that we can be able to view those details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply18 Oct 2017, 08:09
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly provide your affected telephone number/s and ID number so that we can investigate and feedback will follow. If you have a reference number, please provide as well.
Please make sure you select "post a private reply" when you respond so that we can be able to view those details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
FP
Franco P's updateReviewer Update
18 Oct 2017, 09:53***, ***A
When Log on to Telkom, it shows "Will be in touch with cancellation docs ☹" as the order status, so Telkom is just cancelling our order for no reason without informing us.
FP
Franco P's update18 Oct 2017, 09:53
Reviewer Update
***, ***A
When Log on to Telkom, it shows "Will be in touch with cancellation docs ☹" as the order status, so Telkom is just cancelling our order for no reason without informing us.