No Feedback on *** and cancellation not processed

Can you please advise when you guys will be processing my cancellation. This issue has been pending since 11 April 2017 and I am still being charged every month. You guys have not provided feedback on my previous review posed on July 4th 2017. Your call centre agents and their managers are also not helpful. For 5 months all I hear is that my matter will be escalated and everyone asks me resend the cancellation form. You need to stop billing me and cancel all my services with Telkom.