No feedback on query which was logged 44 days ago

Hi my name is jerome. I took out a free me 2 gig contract which gives u 2 gig all networks data and 2 gig for whatsapp bbm etc. I didn't notice that they where taking data from all networks and not the whatsapp data leading me to keep purchasing data to use what's app after my initial 2gig depleted. I was unaware of this until I traced all my balances and found out this problem. I contacted telkom call centre on the 31 july and logged a case and was given this case number ********** 2 the agent said it takes 9 days so I waited but no response then called in n they said 21 working days so I waited n still no response and up to this day I called and asked what's going on they say it's another department that's attending to this and they not sure how long it takes. I just need someone to assist me and help me sort this out because it's not what I signed for and it certainly is very very poor customer service. Bills are paid on time so why is telkom not providing service. I want to be 're imburst for the data I've purchased and the data that was used up from my all networks. Contact number ********** 559.