NO FEEDBACK ON ORDER ONCE AGAIN!!!!!!!

On the 31/7 i app**** for adsl for home, spoke to a consultant took all the detauls and processed the order as she said. said i will receive a sms etc. Nothing. Yesterday 5/8 i called again, was on the phone for 45 minutes maybe even longer and still nothing. Was informed by the consultant that no order was on the system. So once again he took relevant details down then to come back to me for after being on hold for nearly 20 minutes to say the system is down and he will phone me back. At 10:00 this morning 6/8 i once again called them and spoke to another consultant which once again advised me that the order is half way processed but he will complete and sms me order number. He gave me order number over the phone and promised that sms will be received by the end of call. In the same breath he said that he will escalate the installation etc. Up to now still no sms - so how do i know that this order once again has been processed. The customer service is absolutely shocking. I thought i will give them one more chance to prove that they want to service but it clearly doesnt seem that they are actually interested.

Really Very Disappointing