No feedback on new deal

I app**** on the 8th of Oct 2015 for the new Telkom SmartBroadband Uncapped Wireless service and I was one of the 1st 50 to get the R599 offer. My ticket number is ***. I app**** online and Telkom Sales phoned me back straight away to do the contract telephonically, however since then I have heard nothing on the delivery of the router and I am unable to get through to Telkom's sales office on 10213. I've tried numerous times and was holding for more than 10 minutes each time without success. I can get through to the tech support call centre , however they are unable to help me with finding out the status of my router's delivery and refer me back to 10213. I also tried the online chat service and they also refer me back to 10213.The last time they did say they would ask the sales team to phone me , but that was 2 days ago and still nothing! This is terrible service!!