No feedback on new application

My husband app**** for a laptop deal for work purposes and has been waiting for over three weeks for a response. They called him to confirm bank details and confirmation of address and that was it.

We have tried the call centre ten times 10210/10213 and we've waited on average per call ten minutes only to have the call disconnected each time!

Then we chatted to an online agent who knew nothing and had zero clue of how to help us.

This is extremely frustrating because our work has suffered because of this!