No feedback on my S21 preorder gifts

I have not received any joy from Telkom since my first contact with the upgrade query department. I have been in communication with Tyrique Van der mere who doesn't read emails correctly (therefore comes back to me with the same questions), he takes long to get back to me between emails, and his last communication was on the 23rd of March whenhe said he has escalated the matter to the upgrades sales manager. I have heard nothing since.

My original query on the 11th March was: Good day,

I would like to note a concern. I have called telkom today to order my S21 (upgrade contract) after waiting for a response from telkom since the 16 January. I was told by the lady assisting me that the pre-order deal is no longer applicable although I went online to preorder and got the confirmation email below. [Confirmation email available]

I would kindly like to get my preorder gifts that app**** for 14 January-4 February please. Otherwise please cancel the upgrade that I've just called to set up today.