No feedback on LTE WiFi
I am still waiting for a follow up on my WiFi. I contacted them on their website with chat on the 5th of October and was sent a reference number ( ********** 3).I then called on the 6th of October and was told it takes 72 hours. I have still not heard anything. My WiFi is not working and I need it to make an income. Will Telkom pay for my outstanding bills at the end of the month, because I cannot work, due to your non-service?
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Replies (3)0
Replies (3)'s updateReviewer Update
10 Oct 2017, 13:29I tried to get their attention on their Facebook page, and have since been blocked, even though the Facebook page says that they respond immediately and are available form 8 am - 8 pm
's update10 Oct 2017, 13:29
Reviewer Update
I tried to get their attention on their Facebook page, and have since been blocked, even though the Facebook page says that they respond immediately and are available form 8 am - 8 pm
's updateReviewer Update
20 Nov 2017, 15:42I did reply and still no response. I was contacted and told that a technicition would come and look at the router and aerial to identify the problem. The person was said to arrive here on the 1st of November. I have yet to see this person. But... last night when my phone died, when I received a call...(on a SUNDAY) I received an sms saying that the case had been closed. Lovely, since no one has been here to fix the problem. I am disgusted with the service I am receiving.
's update20 Nov 2017, 15:42
Reviewer Update
I did reply and still no response. I was contacted and told that a technicition would come and look at the router and aerial to identify the problem. The person was said to arrive here on the 1st of November. I have yet to see this person. But... last night when my phone died, when I received a call...(on a SUNDAY) I received an sms saying that the case had been closed. Lovely, since no one has been here to fix the problem. I am disgusted with the service I am receiving.
's updateReviewer Update
21 Nov 2017, 21:32I have been trying to get a technician out to my house to see to the connection problem. I am still waiting. It has now been a month and a half. The affected number is ********** the case number is ********** 3 - which you decided to say is solved.... which is not. I have a connection problem that I need you guys to fix for me URGENTLY. I’m an online English Teacher so I have to connect to these server to work. As this is my only source of income, I am utterly disappointed in the service I have been receiving thus far.
I had technician ran PING test on my computer and found out that my connection isn’t stable(packet loss during tests)when I’m trying to access following servers.
I need stable connection to these in order to work so please have these servers stabilized for me.”
servers IP address are :
TW : 203.69.82.146
TWR : 203.66.52.136
HK : 152.101.38.105
SG : 203.85.37.42
Please see to this matter URGENTLY. Or I will be forced to take further steps regarding this.
's update21 Nov 2017, 21:32
Reviewer Update
I have been trying to get a technician out to my house to see to the connection problem. I am still waiting. It has now been a month and a half. The affected number is ********** the case number is ********** 3 - which you decided to say is solved.... which is not. I have a connection problem that I need you guys to fix for me URGENTLY. I’m an online English Teacher so I have to connect to these server to work. As this is my only source of income, I am utterly disappointed in the service I have been receiving thus far.
I had technician ran PING test on my computer and found out that my connection isn’t stable(packet loss during tests)when I’m trying to access following servers.
I need stable connection to these in order to work so please have these servers stabilized for me.”
servers IP address are :
TW : 203.69.82.146
TWR : 203.66.52.136
HK : 152.101.38.105
SG : 203.85.37.42
Please see to this matter URGENTLY. Or I will be forced to take further steps regarding this.