No feedback on line down for two and half weeks

<p>Phone and ADSL stopped working on 14 November. From 17 November we phoned daily and were told a technician would call us each day but no one ever did. Nine days later we were told it would be resolved by 29 November. Didnt happen. We phoned twice on 30th but were not given any further useful information. The supervisor wasn't available (as usual) and when they called back, didn't leave a name but said we should call 10210, which we can't do because our land line doesn't work! It's still not working and it's clear that Telkom's promises for feedback cannot be believed. The last option we have now is to cancel, so please give us a reason not to do that Telkom.</p>