NO FEEDBACK ON ********** CONTRACTS ACQUIRED WITH COUNTERFEIT DOCUMENTS.

On the 5th December 2017 it came under my attention that I have been a victim of ID theft. At the end of December 2018 an amount of R 6 136.97 was deducted from my account. I was able to reverse the debit order and then requested a call back from Telkom Mobile to report the ********** contract. I was never contacted. On the 2nd January I called Telkom. I spoke to a consultant who told me that I need to send her all the documents and she will take care of it. The affidavit was sent on the 2nd January 2018 and a copy of my ID on the morning of the 3rd January 2018. Since then I have had no feedback from her. I contacted Telkom again on the 9th January for feedback. I was then told the case was never logged. So I sent through all the documents again to a different consultant. She told me that I will be contacted regarding the case within 5 working days. Once again I have had no one contact me. After the 5 days passed I contacted them to get any feedback. At least this time my Case was logged and I received a reference number. I was also told that there is a back log on cases and they will attend to mine. I had no problem with that as I felt it will at least be done before the end of the month. I have been emailing the consultant constantly to get any feedback but without any luck. Come end of January a second debit order went through on my account. This time R 11 430.92 which I was able to reverse again. Called them on the 1st February and the consultant told me that they are working on the case but that is all he can say. I wasn’t happy with the feedback at all and asked to please speak to the person handling my case. I was informed that he is not allowed to give out any info on this person but he will email him to call me asap. Note he was not allowed to even “cc” me in the mail he sent. How convenient!!!! AND ONCE AGAIN I AM STILL WAITING ON A CALL FROM TELKOM. Surely it can’t take a month to investigate and solve a ***** case After my own investigation into the origin of the documents used. It was confirmed that all the documents used to acquire the new contracts was counterfeit documents. This is the worst service I have ever received from any service provider. I get the feeling that the service providers doesn’t care that they messed up as long as they can sign new contracts and get their money