No feedback on fault

A fault was reported on our line *** on 17 February 2016. We can not make or receive calls. The fault report reference number is 192CRK170216. On 18 Feb 2016 we received a sms saying that they have the fault in hand and that was it. No news since and when you phone they say they are working on it and they are very busy.<br> It can not almost two weeks to repair a fault. Apparently the technician is not really able to repair the fault and keep on pushing our fault to the back of the line and rather do work that is easy and quick to fix