No feedback on Explora

We took out a special (29 June 2015) advertised by Telkom if you upgrade your adsl line you receive a free explora. We were assured explora will be home delivered within 2 weeks. <br> <br> Both my husband and I have been to the Telkom N1 city branch to enquire about the whereabouts of the explora, (at least four times) and every single time the manager is not there/ not available. We get promised a call back or e-mail from the manager (have heard nothing from him).<br> <br> All we want to know if we will get an explora or is this a new **** from Telkom to get people to upgrade with empty promises? <br> <br> At least have decency to respond to your customers queries who takes the time to go to your branch.