No Feedback on Dispute Since 3 February – Escalation Emails Bouncing

I am extremely frustrated with the lack of response and accountability regarding my dispute on the excess app**** to my claim.

I formally lodged my dispute on **3 February 2026**. Today is **24 February 2026**, and I still have no resolution, no outcome, and no clear way forward.

I have sent multiple follow-up emails. On 19 February, I was told that my dispute (***) was acknowledged. I then received an automated message advising that a consultant would contact me within 24 hours. That never happened.

To make matters worse, when attempting to escalate the matter through the advised escalation route, the emails bounce back as “not received.” I was further advised to escalate to Omnisure, yet those attempts have also not resulted in any meaningful engagement or response.

There appears to be:

* No proper feedback mechanism * No adherence to turnaround times * No functioning escalation channel * No accountability

It is unacceptable for a dispute to remain unresolved for over three weeks with no communication, especially when clear response timelines were provided and not honored.

I am simply asking for:

1. A formal written outcome of my dispute 2. Clear reasoning for the decision 3. A proper escalation path that actually works

At this stage, I feel completely ignored as a client.

I trust this public complaint will prompt urgent intervention and proper resolution