NO feedback on delivery of handset

I placed an order online for a mobile device through telkom's completely unlimited package. My account was then vetted and approved last week. Subsequently on Friday, I was debited with 1499 which is a significant amount of money. <br> <br> To date, i have not been sent any communication by the agent assisting me or anyone else in digital sales to endeavor to provide me with feedback regarding when the device will be delivered. <br> <br> This is most frustrating since I have been unable to contact 10213 regarding the progress of the delivery and NO ONE from the call center can seem to assist. <br> <br> I would appreciate some feedback as I am growing impatient with the after sales service of Telkom