No feedback on delivery

So on the 22 of November i ordered the iPhone x by one of the ladies at the "friendly call center" at Telkom and everything went OK with the order. She told me that i would have to wait approximately 7-14 working days for my order to be finalized, processed and delivered to me. But unfortunately i am still waiting for the order. I was debited for the new phone and still NO PHONE. The next thing i did was to call the "Service" again and try and figure out whats going on. The guy i spoke to on Wednesday the 6th of December told me that they will be handing the stock over to the courier on the end of the day and it should be here on Friday. So i was a bit more relaxed after that. So today (Friday 08/12/17) i phoned their "service" again just to make sure everything went smoothly and surprise surprise the lady told me the same thing that was said on Wednesday. Then when i explained everything to her, her response was "that is untruthful and that they **** to me" so naturally i told her i wanted to speak to a manager and she put me on hold. I was on hold for more or less 30 min just so that the phone gets put down in my ear. This situation has me so frustrated that i am seriously considering cancelling the contract and going some where else. Poor poor service from Telkom!