TM
Thomas M

1 reviews | Active since Jul 2010

11 Mar 2016, 11:21

No feedback on customer

Since the beginning of the so called March Specials on Telkom, I have lost confidence in this company. I enquired at the store numerous times about applying for the 5GB deal which they didn't have stock, I then app**** on line and my application was successful. \an agent was supposed to call me to conclude the transaction\". That was 7th of March until 11 March nothing happened. I tried their poor chat to agent online and the lady never gave me an answer. I tried calling their customer care, its the worse I ever come across as for 2days I was kept on the line for over 35 minutes per day. On the 11th I called their store in Witbank then another story.<br> <br> With this service they can hire the best CEO and implement best turn around strategy it wont work, Telkom is just about poor service."

0
Replies (1)
Telkom
Telkom's reply11 Mar 2016, 12:06
Official
Hello mnisitm,

This response serves as confirmation that your query has been received.
Your reference number : SM211810
A consultant from our mobile team will be in contact to assist with the query.

Regards
Telkom Social Media Team.

Best regards,