No feedback on contract enquiry

On Sunday 06/03/2016 I approached the Telkom store at the glen shopping centre as the store agent Wade had advised since the previous month month he assisted me and advised me to cancel my one contract so that I could move the number over to the other contract which is still active as I was not making use of that number and felt that it would be the best way to help me cut on costs, so Wade assisted me very well and when I went to store on the Sunday he attempted to assist me with processing the migration of my recently cancelled contract onto my existing one, unfortunately the system was offline which resulted in Wade escalating this to the back office to sort this number change out and was given a case number of ***7 which I was advised that it would take 72 business hours for the back office to get back to me on this. After 72 working hours and not receiving feedback I called the customer care which had advised me that it had not been handled yet.i made a call each day since and today marks 120 hours and I still have not received feedback which has just shown me as to how I am not valued as a customer who pays without fail every month since using their services.