NO FEEDBACK ON COMPLAINT FOR OVER 10 DAYS

We are existing customers of Telkom. We cancelled our data and internet in November 2014 due to a high account. This was done through the call centre and I was informed that a senior person will contact me to confirm the cancellation of service. I'm still waiting for this call - yet the service was disconnected. I have also noticed that I am still being charged for this service...REALLY!!<br> <br> We have since decided to reactivate the service and I called the call centre holding on for 58 minutes before a human voice greeted me. After explaining the situation I was told that I needed to be transferred to another department!! and then call again to speak to accounts!! Ok we hold on again for a lonnng time - and eventually was told that we need to get a new email etc etc - which this person assisted us. Ok, now to get it working - another 3 days of holding on to a voice recording - we get told that there is something I am doing wrong wrt the password. She cannot assist me further and this needed to be escalated (why is she there????). I get given a Ref number and told that someone will contact me on my mobile number within 24 hours. <br> I am still waiting...