NO FEEDBACK ON CASE

I have logged a case & spoken to various people from the customer service department but have still not received proper feedback.

The subscription amount has been billed incorrectly on my account. I have been billed R929.00 per month but the deal was an iPhone XR 128GB on FreeMe3GB for R779.00 per month. This deal was available from 20 November 2020 to 19 January 2021, as per the Telkom booklet and online. I have e-mailed proof of the deal chosen and proof that the deal was still available on 01 December 2020 when the upgrade was processed.

The number in question is *** on account ***.

Case/reference numbers are ***1, ***, *** and ***.

I have corresponded with the following consultants over the last week: Thembi Nkutha, Tracey Mdebele and R. Mohoto (***). I have given my contact number to the above people and asked them to phone me but they still haven't.

Tomorrow is the last working day of the month and I need the billing to be corrected before close of business tomorrow.

Please phone me urgently with feedback on ***.

Thank you.