RC
Roxanne C

1 reviews | Active since Apr 2015

19 May 2015, 08:26

NO FEEDBACK ON CANCELLATION REQUEST

Good day,<br> <br> I have not yet received a response/reference number for my cancellation request sent through on Monday, 04 May 2015.<br> <br> The completed & signed cancellation request form was sent through with the e-mail/s.<br> (Smart Internet 750MB Promo)<br> <br> Contract expires in June 2015.<br> <br> I also logged a case 2 weeks ago, but have still not received any feedback. Case no. ***0<br> <br> I have phoned the call centre & sent e-mails on numerous occasions, the e-mails are read but I still receive no feedback.<br> <br> Kindly assist urgently!

0
Replies (1)
Telkom
Telkom's reply19 May 2015, 08:40
Official
Hello RoxanneCoetzer,

A very good day to you!

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you to assist cancellation. Your social media reference number is SM111623.

Regards,
Joshua Mnisi
Telkom Social Media Team

Best regards,