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HM
Hester M

1 reviews | Active since Oct 2017

01 Nov 2017, 10:13

No Feedback on Cancellation

Good day,

Since the only way to get a response from you is to complain on HelloPeter, I will continue to do this until you sort out your absolutely poor service.

This has been your pathetic service so far:

7 Sept - Emailed cancellation Document (no response to date despite your confirmation email that it will be done in 30 days and someone will contact me, cannot even find where to follow up on this on your page.)

11 Sept - Emailed again, with additional documents (no response to date despite your confirmation email that it will be done in 30 days and someone will contact me.)

3 Oct - Logged a complaint (no response to date, cannot even find the complaint on your webpage.)

3 Oct - Logged another cancellation on your page, received an email with reference number: **********

17 Oct – Logged a complaint on HelloPeter.

23 Oct – Received a response back to email ********** Did that the same day. Reference: AI **********

25 Oct – Emailed ********** AGAIN since I received NO response and also commented on your HelloPeter comment.

Till this day still awaiting ANY solution or DEFINITIVE RESPONSE. This is absolutely pathetic and if this is not resolved I will have to take further steps.

0
Replies (2)
Telkom
Telkom's reply03 Nov 2017, 09:55
Official

Good day.

Sorry for the delay and inconvenience caused. This matter will be escalated for urgent attention and feedback.

Thank you.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

HM
Hester M's update20 Dec 2017, 13:48
Reviewer Update
Good day, So... I am still struggling with this. I finally thought that the line was cancelled after the phone line stopped working after receiving an sms on the 16th of November confirming it is being cancelled. But no... On Dec 14th I got a invoice for my account that I owe you the full monthly amount. After contacting you AGAIN (Ref: ********** 2) on the 14th of December, I was promised this will be cancelled and you will get back to me with confirmation. But no... I called on the 20th of December to follow up, since I have not received the promised revised statement or confirmation of the cancellation, I was just informed that it was cancelled and that the revised statement showing the credit of the last incorrect bill will arrive on the 12th of January 2018. This is after the payment (based on your incorrect invoice) is due in January. I was further told upon demanding written proof that the account was indeed cancelled that I have to wait for the statement on the 12th of January 2018 (after the payment is due!!!) and that you cannot provide me with written proof. My only option if I am worried that I will go in 'arrears' (in fact I do not owe you anything!) is to pay you and wait for the credit (when will I receive this, if this is how pathetic your service is?). So you expect me to TRUST that you have cancelled it instead (if I do not pay) and won't let me go in arrears?! After all the *********** service and broken promises so far? Well, I find that unacceptable and demand written proof before then end of this week that the line has been cancelled as I do not trust that you cancelled the line as you can not provide any proof.