No feedback on cancelation in a month!

I've filled in and emailed the cancelation form for my one number on the 29th of January. This contract was up for renewal. Which means I should be able to cancel immediatly. However, the 1st of February the money for this contract was deducted again. Not once have any one contacted me with regards to the cancelation. When i emailed the support, I received an email after a few days telling me it can take up to 21 days for the cancelation! Where have you seen that it takes 21 days to process a cancelation? On the 16th of February i decided to send a direct message to the Telkom services Teitter account. Was promised escalation and feedback, still nothing. On the 24th of February i send the Twitter account another message, yet again got promised escalation and feedback but still nothing! I dont want this contract subscription to be deducted from my account again! It whould be the second month that R200 get deducted for absolutely no good reason. Just because it takes a person 21 days to click a checkbox saying the account is canceled! Really horrible service. Wish I could say its the first time I get service like that from Telkom but unfortunatly its not!