No Feedback on Cable Fault

My ADSL service has been out for 3 weeks. I call or chat every day and receive absolutely no feedback on the progress of the fault. All I am told is that there's a cable fault and it's with the cabled department. There's no progress, no feedback, no ETA on a resolution. It's like a black hole of information. I still get billed, and I still have to pay for my internet data that I can't use, I still have to pay for all my internet services that I can't use. If I was at least getting some progress and feedback I would be able to tell if I should cancel any of my service. But alas. Telkom is useless.