No feedback on broken landline - a company caring nothing for my business

Item: Telkom
Rating: 1
Author: Allan G

My landline has been down for almost 2 months. The call centre staff, instead of providing any timeline for the repair, simply say they are escalating the matter, again and again.

Of course, none of these escalations actually have any concrete results - no comms of any sort at all to me.

The walk-in stores are just retail outlets and defer to the call centre. Everyone seems content to pass the buck and not to offer any real help at all. Is there no-one at that company that has the courtesy to call me with some concrete feedback on when my phone will be fixed

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Replies (1)

Allan G's updateReviewer Update

29 Mar 2018, 13:52

An utterly useless response. Nothing here at all that moves this problem forward. I would like a senior management exec to call me urgently.

Allan G's update29 Mar 2018, 13:52

Reviewer Update

An utterly useless response. Nothing here at all that moves this problem forward. I would like a senior management exec to call me urgently.