No feedback on applications or requests

Interested in getting wireless or ADSL from Telkom. Completed the online application a few times and no response from Telkom. Tried to phone, just listen to recordings over and over again. Phoned the local Telkom, also been waiting a week now for an answer if ADSL is available in my street. Telkom online shows there should be copper cable here but no one can confirm it. What more must one do to get your attention Telkom?????