No feedback on application LTE 30GB

Hi <br> <br> Me and my friend app**** for the 30GB LTE package <br> <br> we were contacted rapidly the following day upon logging a callback request from the website and we were promised feedback .it has been a week already and this is unacceptable not to mention pathetic service .I have spent countless hours on the phone trying to get hold of the call centre and been stuck on the IVR for more than an hour each time resulting in me hanging up.<br> <br> I'd hate to see you guys losing a potential customer who is willing to bring such revenue to your company<br> <br> regards<br> Chris