No feedback on account settlement for 4.5 months

I cancelled my Telkom landline and Telkom LTE Router on 20 September 2017. Not one of the two businesses was smooth sailings. The landline was settled in January 2018 after having long discussions on the phone of why I should not pay for 2 extra months.

Telkom Mobile came back to me in December after cancelling on September. They charged me for September, October, November and December.... The router was plugged out and put in the cupboard as my fibre was installed end of September.

I still haven't received any feedback from the account settlement department. This morning I sent mail number 8 to **********

At this stage the mismanaged giant, Telkom Mobile owes me R147 as I havent cancelled my debit order as I don't want the trouble of contract break.

This is the poorest service I have ever experience with any company. Every time I phone, I get a reference number. They gave me 5 reference numbers already and everytime I phone, I get a new one. Not even the Telkom Store in Tygervalley can help me. They also just give reference numbers....