No feedback no service no help.

I really, really cant take this anymore.<br> <br> My line has been dead for a long time now.<br> i am a student, i rely on unisa and being able to access online material so i can study. Im also trying to run an internet startup and all my progress has been hualted. i have had no access to my internet connection for over 2 weeks!!!! Ive incurred costs<br> <br> I called for assistance and after the first visit from a technician I've recieved absolutely no updates(over 2 weeks ago). This is a service we are paying for EVERY SINGLE MONTH.<br> <br> I app**** for a pole back in 2013 and again in 2014 but NOTHING happened and now again in 2016 THE SAME PROBLEM STILL, im being told i cannot get my internet connection restored without a pole, when on the first day the technician said he would help me, and said he could connect a temporary fix, but he just left and never returned.THE ISSUE HASNT BEEN SOLVED. Does telkom in empangeni look down on its customers? no reply, no update, nothing for over 2 weeks? no suggestions, no enquiries, I have had to hold on the phone for over 20 minutes atleast 5 times just to be told by the operators they have no idea whats happening