No feedback no service.

No landline and no internet since last Saturday. Logged a fault on Tuesday, ref no. is 180CRK080915. Call centre said the waiting period is 24-48 hours for a technician to contact me. But after waiting for 4 days there is still nothing. I have been sending msg on facebook and Twitter too. Where is the service???? How can you expect me to pay the bill if internet and landline is down for more than a week???