NO FEEDBACK NO SERVICE!!!

So it is been a Month we have struggled with Telkom to come and fix and test our ADSL line. they did pitch on the 30th January eventually the tech was at our residence told us it would take 48hours to activate our internet it have been 2 weeks later nothing had change at all no internet no nothing. I have called Telkom several times in this 2 weeks which have passed all they can tell me is that its with the technical department and it will get escalated. No feed back from them nothing. I did chat with several consultants on the Telkom website they told me their need to be a tech assigned to change our voice line to an ADSL line at the exchange. It just seems like after the tech left our house their were nothing done afterwards at all, please help us sort out this problem it can't go on like this. Latest Ref number 866CTZ110215.