No Feedback / No Sense of Urgency / Poor Customer

Ref 52BNKZ090315 AND 89CNK280215 I reported a Fault 19th Feb for my Telkom Line with NO service via their SMS system. The fault was only repaired & in service on 25th Feb - 1 week without service and additional impact to my Service Provider for my Interent line - so not only did I have no telephone line for 1 week - I had not internet service equally.Second Report -after 2 days my line is not in service again. I report yet again via sms line on 28th Feb ..Mon 2nd Mar I receive an sms stating the fault has been resolved. I respond via sms to state this was not the case. & again same on Tuesday 3rd Mar. 6th march (1 week later) still not resolved.. logged a call via call centre spoke to Neo whom said this would be escalated immediately to his Team Leader.In additon due to my frustration I logged a FORMAL complaint on your Telkom Web Page - very unprofessional I still await a reply to that & today is 17th Mar? 9th Mar I log another call to call centre. Only got resolved 12th Mar -2 weeks later. last night I cant receive calls! My internet lien is down AGAIN. WHAT THE HECK IS GOING ON THAT THIS IS SO ***********? I want my full telkom service fee & my Internet monthly fee refunded