No feedback No response No repair

After having had this line for 28 years it seems Telkom would rather lose me as a customer. My phone has now been out of order for two weeks and the line is generally problematic as whenever there is rain my phone is extremely noisy or is dead as it is now. I reported the fault on the 17th November and have since made seven calls to the call centre where I hung on for twenty minutes or more at a time and I have complained twice on line. Technicians were promised on the Thursday 26th and Parks - another technician - who I found in the street - said he phoned it in - and would come on the 28th. Waited all day and no one pitched up. I have now investigated spending what I pay on Telkom monthly to buy extra top up minutes on my cell and this may be a fair option for me as it seems that Telkom has no interest in fixing my line. My family overseas say this kind of NO SERVICE would never occur in the U.S. or the UK.