No Feedback, No Response, Incorrect Invoices! Utterly unacceptable!!!

1. I paid up my Telkom Mobile Contract last invoice, and I then requested Telkom to furnish me with a paid up letter and a confirmation that the account has been closed. On several occasions the agents on their online chat to date have not been able to assist me despite me trying to provide them with the proof of payment? I know that Telkom will most likely debit my account and I have to chase them to pay my money back which is ridiculous. I want a confirmation that the account is paid up and closed so that I will not be debited again come month as I know Telkom's billing services are appalling! Their billing is always appalling!!!

2. I also cancelled an ADSL service linked to the number ********** 56, and I got a confirmation from Athenkosi Seti on 18 February 2019, who provided me with a ref ********** 17A, and he advised that I would receive the cancellation and paid up letter, and to date no one has been forthcoming to provide me with the letter? I was sent an email with an invoice of R476 and the account is seemingly still active, which I expected from this useless provider!!!? Please close the account and as I do not owe you people anything. Athenkosi is blatantly ignoring my emails and calls!

Dissatisfied Customer Thanks