No Feedback, No repair, No Assistance, No Service

Logged a fault with TELKOM 10210 for high latency and unstable adsl on the 20th Feb 2016 with reference 125CRZ20016. <br> On the 27th I received an sms stating my fault is in hand with technical repair division. Nothing happened.<br> After numerous Facebook messages on the official TELKOM Facebook page with various people stating they would investigate and provide feedback to me, still nothing received.<br> On the 2nd March I eventually got through to 10210 to escalate my fault. Spoke to Noma (reference 831619). She spoke to the technician assigned to my fault and apparently he can only work on adsl faults over the weekends and also states that he was at my home on the 27th Feb. He was not here because I was here the whole day.. Maybe he did a drive-by?<br> <br> I asked to get a new technician that will be able to come during the week. No one came. Now its Friday night and for once my latency is very low for this time of night -+350... <br> <br> Seeing as it takes +-45 min to get through on 10210 and when I do get through there is no supervisor on duty to assist me, I am forced to other means to get my frustration across.<br> <br> Kind regards<br> JJM Viviers<br>