No feedback, no delivery after weeks of application... yet account shows active????

We app**** for the uncapped deal of January early in the month and were told it will take 7-14 days... it is going for almost a month now that we haven't heard anything but received an e-mail stating that my account is active. Okay fine, as a customer I called 10213 for information regarding my application... only to wait up 20 min for someone to pick up... tried 3 days without any success and with a high amount on my cellphone bill. I went to Telkom in Vaal Mall to hear what is going on, they told me they can't tell me what's going on and that I have to call...again... so I eventually came through and guess what...the phone operator also couldn't give me an answer only saying that I should wait... for how long should I wait???? I app**** early enough for this deal and trying to run a business using the internet. Now I don't even know whether I'm going to wait until June for the installation or when. The service is absolutely poor, people are uneducated in their work of field and customer service is a waste of time and airtime. One would expect great things from such a well known company but do not let the wide spread of adverti*****t fool you. Im thinking of withdrawing my application and moving to mweb and I'll definitely advise my friends and family not to apply at Telkom. Disappointment is an understatement!