no feedback no cancellation just wants money

I am very disappointed I think from now on I must go to the ombudsman, been more than 6months and 5days since I started to try cancelling my internet services by Telkom,. I just need the line. no joy I faxed we emailed nothing nada everytime we complain on hellopeter the investigation starts gain I think I have 20 diff ref numbers I even got call from capetown headoffice but lady never sent ref number as promised to my cell. all they do it threatening me they going to cut my line if I do not pay, I do not want to pay for a Internet service I do not use and should have been cancelled at end January. please rectify and I will pay gladly. also rectify my bill and do cancellation, please give right person to do the job as I am fed up with this.