No feedback/Inaccurate Sales

I recently got a 50GB LTE package with Telkom. The signal in my area is very poor. On 23 October a technician came out to test the signal and agreed. He escalated the matter saying that I can expect feedback in two weeks. I have still not heard anything. Contacted the chat help, where the agent told me that the only thing he/she could do is to escalate the matter further and I should expect a call. He/she can however not tell me when to expect a call or any feedback whatsoever.<br> <br> Regarding night surfer data - I was advised that it is from 23:00 to 07:00 by the person who sold me the package. I started downloads at 23:00 only to find it went off my main bundle. Further research showed that night surfer is only from 00:00 to 07:00. Regardless of the information available, a Telkom employee told me something different. I didn't expect the employees to be so uninformed that I would have to verify what they tell me.<br> <br> I sincerely hope that they cannot fix my signal problem and motivate for my contract to be cancelled.The sooner I move away from Telkom, the better.