BJ
Barry J
1 reviews | Active since Apr 2016
16 Apr 2016, 16:03
NO feedback in 10 days after asdl fault logged
I reported a adsl fault on the 7th April 2016 and Telkom have never called me or messaged me to say that they attending to the fault . It is now 10 days past the logged date and if I call the call centre you will only hear telkom will attend to the matter . What more must one do to get an answer of the extent of the fault .
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Telkom's replyOfficial
16 Apr 2016, 16:20Hello info@bottelaryin,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM224343.
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM224343.
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Telkom's reply16 Apr 2016, 16:20
Official
Hello info@bottelaryin,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM224343.
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM224343.
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team