No feedback from web application and 30min+ call

I have tried twice to get through to a consultant would can assist me to move my service to a new address (30min holding times), I have even done the online application and since then I have received no feedback from Telkom at all.<br> <br> I have already moved out of my old address and have not been able to pause or cancel the line that is in the house so people who have moved in can use my line.