No feedback from Telkom regarding a damaged line

Hi

I have logged a fault with Telkom on the 10th of December 2017, Fault number 45CRK101217 and still today, no one fixed it. I contacted a person in Telkom which just told me it was given to the cable division. I am unable to get any answers regarding this issue, and no one is giving me an update. Telkom is truly the worst ISP related company in south africa.