No feedback from Telkom re pending orders

I have placed two order with Telkom<br> The first for the installation of a new port (ref ***a) - the order was placed beginning of September. On 21st of September I phoned to follow up as the technitians did not show up for the initial installation appointment. Telkom could not locate the technitian and said they will escalate the problem to 'supervisors'. I phoned again on the 22nd and 23rd - both dates I was promised that someone will call me back, I have received no calls. I have called again since - but have received no response or clarity from Telkom.<br> <br> I also placed a second order last week for ADSL (ref ***5a) - I have tried calling (but hung up after holding in 30 minutes on each occasion) and left call-back requests online, again, no response.<br> <br> I have since received no correspondence from Telkom appart from an email stating the may order has been closed.<br> <br> is this is how Telkom treats customers that still plan on spending money for their services, I can not see that this company will survive.