No Feedback from Telkom problem not fixed

I lodged a complaint about our internet service which gives us only intermittent access for about 2 to 3 minutes at a time on 29/8 ref 127CTK290815. The previous Wednesday, the problem started. When I phone 10210 then, the voice mail advised that there was an area problem, so I did not report it. Saturday however the problem was still not resolved, so I then phoned 10210 to report it. On Sunday I phoned to find out on the progress and was informed by the operator that she wants to remind me that it can take up to 72 hours for a complaint to be registered with a technician. I phoned again on Monday, was informed that it was handed to a technician. Phoned again on Tuesday, was told by the operator Phintile that she will get the technician to phone me. I waited until today, Thursday 3 Sept. and has received no response what so ever. I phoned again this morning and was told that it can take up to 7 working days for Telkom to attend to the problem.