No Feedback from Telkom Mobile!

Good Day,

i have logged onto the Telkom Mobile website numerous times to get assistance with my Monthly Spend Option on my cellphone contract.

When i use the Online Chat option, there is never a agent available to assist me. I then decided to use the "Talk to us" option and i sent a message more than twice for assistance and they say they will send me a copy of the email aswell, and till date there is no response.

What is the use of having a ONLINE WEBSITE!!!???

i have been with telkom for many years, but the service and communication is terrible! you will get calls to take a contract but when you need assistance and feedback regarding the contract there is no feedback.

I would like to change my spend limit to R0. Because it was set on R500 and without my knowledge, the R500 was used without me knowing anything.

this is not acceptable and has inconvenience me in terms of my financial planning !!

i need someone to contact me from TELKOM MOBILE TO SORT OUT THIS ISSUE.