No feedback from Telkom after putting in a request to move my WiFi to a place home

Good Day

It has been 3 weeks since I app**** to have my WiFi moved over to a new place, I have not heard back from Telkom with regards to this so what did I request my line to be moved for? Because I’m mad?! I have already moved to a new house and I am trying very had to get hold of someone in Telkom to have my WiFi sorted out in the new place, please can somebody in Telkom contact me to get this done ASAP

Thank you